DAMAGE IN TRANSIT
Whilst the majority of our products are not breakable or fragile, for those items which are please check your purchase immediately upon receipt to ensure that it has not been damaged in transit. in the unlikely event that your item has been damaged in transit, please retain all original packaging and contact us immediately so that we provide details of how to return the product so that we can lay a claim for damages and replace or repair the item for you.
The Consumer Guarantees Act 1993 sets out minimum standards for goods sold by Baby4You. In the event that any of the goods sold on our site are found to be faulty within 28 days of receipt, once returned these will be either repaired or replaced. In the event that we do not have a replacement item in stock a credit refund of the purchase price for the goods (excluding postage) will be offered instead. We do not offer cash refunds. This credit can be used to purchase products from the Baby4You store to a similar value.
In the event that your believe your item is structurally faulty please contact us within 28 days of receipt.
The following electronic goods are covered by an extended manufacturers six month guarantee.
- Basal Thermometers
- Fetal Dopplers
CHANGE OF MIND
Due to health regulations and the personal use nature of many of our medical devices such as ovulation tests, ovulation microscopes, thermometers, pillows, body jewelery, breast pumps etc we ask that you choose very carefully, as we unable to refund replace or exchange products once opened based on changes of mind, personal factors or unanticipated results. These items will only be repaired or replaced if found to be have manufacturing faults within 28 days of purchase.
Please choose carefully when selecting supplements, DVD’s and CD software as these items can not be exchanged or refunded.
HOW TO RETURN FAULTY ITEMS
If you believe your item is faulty it is crucial that you make contact with us first so that we can advise you of the correct address to return particular items to along with instructions as to what should be included with your return. Items simply returned to our main office address without any prior notification or arrangements may risk being returned to you. Please note that the cost of returning items is generally at the receivers expense.