We want you to receive your products as soon as possible, therefore we try to send all orders within 48 hours of payment clearance, excluding weekends and public holidays. As our courier pick up is at 3pm, credit card orders received after 2.30pm will not be dispatched until the following morning. Orders paid by bank transfer and cheque will be dispatched when payment has cleared in our account.
Please note orders dispatched on Friday will be delivered on Monday, as we do not use the Saturday morning courier delivery option. Orders placed from 2 pm on a Friday will not be dispatched until the following Monday. It is common for courier deliveries to rural addresses to take an extra day.
Most stock is available as required through the website. However from time to time items do fall below our listed stock levels and need to be ordered from our suppliers. In the unlikely event that an item you have ordered is not in stock and needs to be placed on back order we will inform you of this and regularly update you regarding progress. When multiple items have been ordered, some of which are on back order, we will ship each item as soon as it becomes available at no additional postage charge.
Your order will be carefully packaged and sent with either Courier Post or PBT anywhere in New Zealand with the exception of Great Barrier, Stewart and Chatham Island for a one off cost of $6.50 irrespective of volume. This is a targeted overnight delivery service, however please be aware that this can not be guaranteed and deliveries to rural addresses may take longer.
All our products are carefully packaged to minimise risk of damage during transit and are sent in standard Courier Post track-packs with no identifying company information, logos or marks. You can rest assured no one will know what you have purchased due to our discrete, unidentifiable packaging.
Loss or Damage During Transit:
All items are fully insured against loss or damage during transit. In the unlikely event that your product has been damaged please retain all packaging and contact us immediately upon receipt.
If you believe your order has been delayed, please contact us immediately so that we may carry out a trace on your order and follow this up accordingly.
We ship worldwide via (untracked) International Airmail. For UK, Europe, North America and Asia this can take approximately 6 to 12 working days to reach the destination upon notification of dispatch. However because NZ Post can not control all parts of the delivery chain we can not guarantee your item will always reach its destination within the delivery target. Delivery in remote areas, those outside major cities, or when your item is dutiable or held by customs may take longer.
This service is not tracked and does not require a signature upon delivery. There is standard cover for loss or damage during transit of up to $NZ250. However this is subject to a number of important limitations and exclusions in particular in relation to restricted and prohibited items For information regarding these conditions we suggest you visit www.nzpost.co.nz/compensation. Please also note that the compensation process will involve the receiver completing necessary documentation which will enable us to obtain the necessary compensation in order to reimburse the receiver.
Should you require a trackable, faster, signature required service we provide a Courier delivery service to 46 destinations. This service will provide delivery within 2-6 working days, has online tracking and is a door to door signature on delivery service.